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InfinityHQ Refund Policy

Effective Date: Immediately

  • At InfinityHQ , we prioritize delivering high-quality services and maintaining transparency with our customers. Please read our refund policy carefully to understand your rights and our commitments.
  • Domains: Non-refundable.
  • Dedicated and VDS Services: Non-refundable.
  • VPS Services: Refundable within 3 days of purchase.
  • Shared Hosting Services: Refundable within 7 days of purchase, subject to conditions.
  • GST Charges: Non-refundable.

Shared Hosting Refund Criteria

    Within 1 Days: Eligible for a full refund with immediate service termination.

    Within 5 Days (After 1 Days): Eligible for a 75% refund with immediate service termination.

    After 5 Days: Refunds are not available; services will continue for the remainder of the billing period.

Refund Eligibility

  • Refunds are only provided if InfinityHQ  fails to meet the commitments made at the time of purchase. All other refund requests will be evaluated on a case-by-case basis at the sole discretion of management.
  • Original Payment Method: Refunds processed within 7 days of payment are subject to a transaction fee of 5% or Rs25, whichever is higher.

  • NEFT Bank Transfer: For refunds requested after 30 days, a transaction fee of 10% or Rs30, whichever is higher, will be applied.

*Note: Transactions under Rs.500 are not eligible refunds.

Refund Methods and Associated Charges*